From 24th-26th April 2019 JET express participated in the Graha Mandiri Bazaar, a yearly event that enables businesses to showcase their products, services, and brands in one of the city’s prime business districts.
Indonesia’s demand for courier delivery services and package delivery has been rocketing in line with the growth of online shopping as well as the increasing economic development of regions outside of Java. Starting your own courier franchise outlet is a great way to cash in on this trend and start making money from your own business or as a secondary income. However, with competition in Indonesia getting tighter, here are some top tips for guaranteeing the success of your courier franchise outlet.
When establishing your online store or business in Indonesia, it is important to develop strategies that build and improve customer loyalty, since they translate to repeat purchases and revenues. Furthermore, the growth of digital commerce in Indonesia creates new touchpoints to engage with customers throughout your online store’s supply chain, such as giving the opportunity to rate the service.
Indonesian online shoppers are big business; they tend to be young (15-35 years old), accessing your online store from their smartphone and make online purchases frequently (59% do so on a weekly basis). Google had undertaken research on Indonesian online consumers and found that their buying decisions are subject to a variety of ‘micro-moments’ that influence their decision to engage with a brand or not, with video marketing playing a decisive role at these crucial stages.
Selling your products through an online marketplace in Indonesia is one of the best ways to reach millions of online customers. Indonesia now has numerous e-commerce marketplaces available such as Lazada, Tokopedia, Bukalapak, Blibli, Elevenia and Bhinneka. Online marketplaces have become the most popular way for Indonesian consumers to buy online with the top 6 websites receiving 10 million visitors per month. That is good news for online store owners looking to reach new customers without having to invest heavily in their own website and marketing, but it also brings you head to head with your competition. That means that to succeed as an online store and sell through an e-commerce marketplace in Indonesia, you need to make sure that you stand out from the crowd.
Technology has no doubt revolutionized and contributed to the immense growth of Indonesian and global businesses in the last 15 years. The impact of technology on the courier industry has been profound with courier companies finding that the use of information technology can be an essential part of the delivery process; reducing costs. Furthermore, with the rise of online services, customers have become more insistent in wanting their goods faster and receiving updates at every step of the logistics journey. This has meant that couriers and local delivery services have needed to be more flexible and leaner to cater to such demands, balancing the need to provide cheap tariffs whilst also tapping into new delivery markets.
Indonesia’s e-commerce market offers huge potential with some 31.65 million e-commerce users to date and an additional 22.24 million users expected to be shopping online by 2022. However, that does not mean that you should limit your online shop and e-commerce business to Indonesia alone; there is a big wide world out there full of customers waiting for your products.
Right now is a better time than ever to have an online e-commerce business in Indonesia. The volume of e-commerce sales in the country is outstripping that of neighbouring countries with Indonesia’s e-commerce Gross Merchandise Value reaching $12.2 billion USD in 2018 compared with $3 billion in Thailand and $2 billion in Malaysia (Temasek 2018 e-Conomy SEA report).
Throughout November 2018, Jet express has been busy participating in a number of events across Jakarta and other parts of Indonesia to meet with existing and potential customers to show them what makes our technology driven courier delivery service different.
The Indonesian ecommerce market was valued at $8 billion USD in 2017 is estimated to be worth $55-65 billion USD in 2022. Today the country has around 30 million online shoppers which is only 15% of the total potential as well as 5% of total national retail sales which means that shopping online is big business. Indonesia’s young and tech savvy population are shopping online for everything from clothes to traditional snacks as more and more industries offer an online sales channel and seek to offer that feeling of instant sales gratification through fast delivery.